BRIM S/4HANA-Subscription Order Management – Device as a Service – Equipment Integration

Objectives

• Get to know the concept of linking equipment to subscription contracts

• Learn how equipment can influence the contract activation and the related change processes

Key Facts Device as a Service (DaaS)

Definition

Service Providers take a typical hardware device (such as a laptop, desktop, tablet,

printer or mobile phone), bundle it with a variety of services and software, and offer it to a customer for a monthly subscription fee. It gives customers one contract and just one provider to hold accountable.

Features Device as a Service (DaaS)

• Linking of equipment to subscription contracts

• Early Distribution

• Distribution and Activation based on equipment activation

• Billing Start Date based on equipment activation

• Equipment ID as Technical Resource

• Change Processes – Replace and Scale

Device as a Service: Equipment's in Subscription Items

Equipment ID's on Subscription Item

Customizing for Object List in Subscription Items

Equipment ID as Technical Resource

Device as a Service: Assign equipment and distribute Contract

Equipment IDs on inactive Subscription Contract

Early Distribution

Distribution and activation based on Equipment activation

Customizing ODI for equipment

There might also be business scenario when the equipment ID is not known upfront. The hardware device would be delivered to the customer and the activation of subscription contract would be dependent on the equipment delivery status. Example implementation has been provided considering this scenario where the physical device is a sales sub-item of the contract main item. The sales item is processed for delivery where the equipment ID, linked to the serial number of the sales product, is assigned in delivery document. On POST GOODS ISSUE of the delivery document the equipment status is updated to ECUS.

ODI schema EQUI has been delivered with the following steps which get updated based on certain events when delivery document is created and processed.

Billing Start Date based on Equipment activation

Billing Start Date based on Equipment Activation

E.g. Equipment IDs maintenance on Contract upon Delivery

E.g. Equipment activation trigger to start Contract Activation

Device as a Service: Change Processes

Change Processes – Replace Equipment

Change Processes – Scale Up/Down Equipment

Customizing Change Processes

SPRO: Service -> Transactions -> Settings for Subscription Transactions -> Contract Changes -> Settings for the Maintenance Framework (BTMF)

Enhancement BADI

Enhancement Spot:

ES_CRMS4_SOM_EQUI_INTEG

BAdI Definition:

CRMS4_SOM_BADI_EQUI_INTEG

Methods:

EQUI_STAT_ALLOWS_SUBR_CTR_ACTV: Does Equipment status allow for Subscr. Contract activation?

DETERM_SUBR_CTR_BILLING_START: Determine the Billing Start Date for the Subscr. Contract

DETERM_SUBR_ITEM_BY_SLS_ITEM: Determine the Subcr. item on which Equi is to be maintained

DETERM_TR_IDS_BY_EQUI_IDS: Determine Tech Res IDs based on Equipment Ids

Customizing:

SPRO: Service -> Transactions -> Integration -> Integration with Equipment -> BAdI: Integrate Equipment